If you have a query, please contact our Customer Support team via the details on the contact page.
Alternatively, you may write to us with your query at:
Very often issues may arise as a result of misunderstandings and can be easily resolved by our Customer Services staff. However, we recognise that there may be occasions when you feel that our service has not met your expectations and you wish to raise this as a formal complaint.
In this case, please, contact our Compliance Department, either by email, in writing or by telephone.
If you are not satisfied with their response, you are entitled to contact the Financial Ombudsman for an independent view. You can access the FOS Leaflet at http://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm
Financial Ombudsman Service
They will provide you with a form to complete with details of your complaint. To be eligible for the service, you will need to submit details of the complaint within six months of the date of the Compliance Department's final response to you. Please note that the Financial Ombudsman Service can only consider complaints, which we have not been able to resolve to your satisfaction through our own internal procedures.
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